Support
Need help with BFA Bond, BFA Studio, or any BFA product? We're here to assist you.
Getting Started
Setting up your BFA Bond server, downloading BFA Studio, and configuring your first stream. Check our documentation for step-by-step guides.
Connection & Bonding Issues
Troubleshooting network bonding, WiFi/cellular connectivity, latency spikes, and stream quality. Include your server version and device model when contacting support.
BFA Studio — Sources & Encoding
Adding SRT/RTMP/NDI sources, configuring the encoder, adjusting bitrate and resolution, and troubleshooting audio issues.
Licensing & API Keys
Managing your license, generating API keys, seat allocation, BFA Studio subscription, and upgrading between plans.
Billing & Payments
Subscription management, invoices, usage metering, and payment method updates. For billing disputes, include your account email and invoice number.
SDK Integration
Integrating the BFA Bond SDK into your iOS or Android application, API reference questions, and sample code assistance.
To help us resolve your issue quickly, please include the following information:
- › Product — Which product you need help with (BFA Bond, BFA Studio, etc.).
- › Account email — The email address associated with your account.
- › Version — App or server version from your settings.
- › Device and OS — e.g., iPad Pro 12.9" / iPadOS 18, iPhone 15 Pro / iOS 18.2.
- › Steps to reproduce — A clear description of what you were doing when the issue occurred.
- › Screenshots or logs — Any relevant error messages, screenshots, or server logs.
- › Documentation — Setup guides, user guide, and configuration options.
- › GitHub — Report bugs, request features, and view release notes.
- › Pricing — Compare plans and licensing options.